Join Amazon Customer Service as a Software Development Engineer, instrumental in building the next generation of learning and coaching systems for our global workforce. This greenfield opportunity focuses on reinventing associate development in an AI-native world, moving beyond traditional methods to create personalized, AI-powered experiences.

Shape the future of how customer service associates learn, grow, and succeed. You'll work on cutting-edge AI technologies, personalization, and large-scale distributed systems, with the chance to influence architecture from the ground up and deliver products with a direct human impact.

Design and develop scalable services for personalized learning and AI-powered coaching.

Build generative AI applications to understand context and adapt experiences.

Create closed-loop systems to measure development intervention outcomes.

Translate emerging models and experiments into reliable production systems.

Make foundational architectural decisions for a new product space.

Design APIs and data models for seamless system integration.

Implement mechanisms for experimentation, measurement, and observability.

Deliver secure, reliable, and globally scalable systems with high operational excellence.

Mentor other engineers and establish technical direction.

A minimum of 5 years of professional software development experience is required.

Proficiency in at least one programming language and 5+ years in leading system design and architecture for reliability and scaling.

Demonstrated experience in mentoring, technical leadership, or leading engineering teams is essential.

Preferred qualifications include extensive experience in the full software development lifecycle, building large-scale distributed systems, and working with machine learning, generative AI, and personalization technologies.