Join the AWS Applied AI Solutions organization and help build innovative business applications that serve millions globally. Our vision is to blend Amazon's extensive experience with customer curiosity to create opinionated, turnkey solutions. We aim to be the trusted partner for businesses looking to simplify their day-to-day operations with easy-to-use, buy-over-build solutions.

Our Just Walk Out (JWO) technology revolutionizes retail by enabling a seamless, checkout-free shopping experience. Customers can enter a store with a credit card, select their items, and leave without waiting in line. This advanced technology automatically tracks product selections and returns, facilitating efficient operations in diverse retail environments, from small kiosks to large university stores.

The Merchant In-Store Operations team within JWO is crucial for empowering merchants and their associates to manage autonomous retail environments at scale. This team collaborates with engineering groups focused on unattended store operations, planogram management, and associate experience. By supporting a growing global footprint across various retail configurations and verticals like Sports, Education, Travel, Healthcare, and Hospitality, we ensure efficient and confident operations for our merchants.

Define and champion the long-term vision for Merchant In-Store Operations, creating strategic roadmaps for unattended operations, planogram tooling, and associate experience to support JWO's ambitious growth targets.

Lead the strategy for unattended store operations, developing systems and merchant-facing capabilities for fully unmanned stores, including remote monitoring and automated recovery mechanisms.

Drive the vision and execution for planogram tools, enabling merchants and architects to efficiently design, configure, and update store layouts across diverse formats.

Own the In-Store Associate Experience and Education strategy, creating intuitive tools and resources to empower associates in managing autonomous retail operations and delivering excellent customer service.

Partner with engineering leadership to deliver scalable, enterprise-grade in-store operations capabilities, balancing merchant needs with technical constraints.

Establish the operational playbook for unattended store formats, defining standard operating procedures and escalation paths for consistent store uptime and customer experience.

Define and monitor key metrics like store uptime and merchant satisfaction to drive continuous product improvement.

Cultivate strong relationships with enterprise customers and stakeholders, gathering requirements and anticipating future operational needs.

A Bachelor's degree is required for this role.

Demonstrated experience in owning and driving product roadmap strategy and definition is essential.

Proven ability in feature delivery and managing product tradeoffs is expected.

Experience contributing to technical discussions around product strategy and technology decisions is necessary.

You should have experience managing technical products or online services.

Experience representing and advocating for diverse customer and stakeholder needs in executive-level planning is critical.

We are looking for at least 7 years of experience in product or program management, product marketing, business development, or technology.

A minimum of 5 years of end-to-end product delivery experience is required.

Preferred qualifications include experience with analytical tools like Tableau, QlikView, or QuickSight, and a track record of building and driving adoption of new tools. Experience with data-driven decision-making, an entrepreneurial mindset, and strong communication skills are highly valued.