Join Amazon's award-winning Customer Service (CS) organization, a vital part of our mission to be Earth's most customer-centric company. Our CS Technology team develops innovative products that enhance customer and associate experiences globally, offering effortless self-service, automation, and powerful tools for human-assisted issue resolution.

This role is crucial for advancing our associate-facing product suite, focusing on both current operational excellence and future platform transformation. You will ensure seamless integration of new capabilities, prioritize the backlog, and champion your workstream across diverse teams.

- Own the complete associate experience for a designated channel, driving quality and continuous improvement. - Manage escalations and backlog prioritization to ensure efficient delivery of impactful enhancements. - Collaborate with engineering, design, and operations to integrate features that elevate the associate experience. - Represent your workstream in cross-functional forums, ensuring unique channel needs are met. - Balance immediate operational demands with long-term strategic objectives for scalability and innovation.

- Hold a Bachelor's degree and possess proven experience in roadmap strategy and definition. - Demonstrate expertise in feature delivery, understanding product tradeoffs, and contributing to technology strategy discussions. - Bring experience in managing technical products or online services, effectively advocating for diverse customer and stakeholder needs in executive planning.