Join AWS Applied AI Solutions and contribute to our vision of empowering businesses worldwide with intuitive operational applications. We are developing cutting-edge technology solutions that address enduring business challenges, blending Amazon's extensive experience with a forward-thinking approach.

Our Just Walk Out (JWO) Technology team comprises entrepreneurial, analytical, and creative builders focused on innovation. Operating with startup agility within Amazon's vast scale, we utilize computer vision, sensor fusion, and advanced machine learning to redefine retail technology and create seamless customer experiences.

The JWO checkout-free shopping experience automatically tracks items taken or returned, maintaining a real-time virtual cart. Customers can simply walk out after shopping, with their accounts automatically charged and a receipt provided, eliminating queues and friction.

Key responsibilities include leading local support operations and managing a team of Group and Team Managers, ensuring alignment with organizational policies. You will collaborate with the Country/Site Lead – Operations to define strategies and achieve site-level goals.

This role involves working cross-functionally to drive innovation and iterating at pace. You will combine deep business understanding with long-term strategic industry context to inform all decision-making and apply best practices effectively. Solving complex challenges through proactive root cause analysis and maintaining a thorough understanding of complex CXQO technical systems are also crucial.

You will participate in business leadership meetings, contributing to strategies that enhance competitive position and profitability. Operating with ownership and a bias for action in a dynamic, ambiguous environment is essential. Maintaining strict confidentiality and adhering to Amazon's policies for securing information are paramount.

This role requires experience in people management, operations, and project management, with a focus on coaching and performance management. You will be responsible for developing talent, managing career growth, and hiring high-performing teams.

Candidates should possess strong analytical skills, with the ability to delve into metrics and reporting. Experience in working flexible shifts, including nights, weekends, or holidays in a 24/7/365 environment, is necessary. The ability to travel and relocate as needed is also a requirement.

Preferred qualifications include experience in building strategic relationships, managing multiple responsibilities, and knowledge of Six Sigma and Lean techniques. Experience in influencing at all organizational levels, particularly with executives, and delivering results on large-scale projects is highly valued.