Join AWS Global Services as a Sr. Manager for Enterprise Support in India, focusing on Strategic Industries. You'll be part of a dynamic team dedicated to helping customers design, build, operate, and secure their cloud environments. This role is ideal for individuals passionate about problem-solving and customer success within the AWS ecosystem. We champion diverse experiences and encourage applications from candidates with unique career paths.

As an Enterprise Support Manager, you will lead a team of Technical Account Managers, serving as the primary operational contact for key customers. Your responsibilities include planning, reviewing, and overseeing business-critical applications, and collaborating with sales leadership to ensure the successful operation of large-scale AWS workloads. You will conduct operational reviews, identify improvement areas, and act as the customer's advocate within AWS to escalate issues and prioritize business needs.

A Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field is required, alongside a minimum of 15 years of management experience and 8 years in technical team management. Essential qualifications include direct customer engagement experience with senior executives, experience with enterprise software companies, and a proven track record in leadership and people management within customer-facing roles.