Shape the future of Healthcare and Life Sciences (HCLS) by translating customer vision into tangible, long-term value through innovation. This Senior Customer Solutions Manager (CSM) role at AWS India's HCLS Services team requires a blend of business and technical acumen to build trust with executives and project teams alike. As a trusted advisor, you will guide customers through their cloud transformation journey, accelerating their adoption and realizing sustained business value. We are looking for a savvy problem solver passionate about surprising and delighting customers and advocating on their behalf.

Amazon Web Services (AWS) is seeking an experienced Senior CSM to join our Global HCLS Services team, focusing on our largest HCLS industry clients. You will leverage your industry expertise and thought leadership to help customers harness the transformative power of cloud computing for invention and development. Embrace agility to navigate complexity, evangelize iterative approaches for early results, and prioritize enablement for scaled operations and customer confidence.

As a Senior CSM, you will guide customers through value realization, enablement, and governance aspects of their cloud transformation. You will identify and accelerate customer value by introducing AWS services, partner solutions, and best practices. Drive organizational cloud readiness and fluency through skills guilds, accelerators, and training. Establish and mature operating models for scale and long-term success using frameworks like Cloud Adoption Framework and Center of Excellence.

Orchestrate customer outcomes by engaging directly with customers, partners, and internal AWS teams. Define opportunities and risks associated with cloud journeys, including large-scale migrations, data analytics, digital innovation, and HPC. Influence technical stakeholders and drive detailed discussions for cloud adoption and migration strategies. Create and manage business and technology initiative programs, effectively navigating risks and constraints. Act as the customer's coach and their voice within AWS, evangelizing needs to leadership, product, and engineering teams. Package learnings into reusable assets to evolve the AWS customer experience and the CSM discipline.

This role demands a minimum of 5 years of experience leading large-scale technical or engineering programs, with a strong track record in thought leadership, business case development, customer benefit realization, and program completion. You should also possess at least 2 years of customer-facing experience, engaging with executives, technologists, or partners to solve business challenges using advanced technologies. The ability to lead both technical and non-technical transformation project teams and collaborate across broad functional teams is essential.

Preferred qualifications include PMP, SCRUM, or SAFe certifications, along with experience implementing cloud services, including migrations and modernization projects. We are committed to fostering an inclusive culture and encourage candidates with diverse experiences to apply, even if they don't meet every preferred qualification. If your career path is non-traditional or you're an entry-level candidate with relevant skills, don't hesitate to apply.