Join our team as a Cash Application Analyst fluent in Spanish, playing a crucial role in managing customer payments for LAD countries. This position focuses on accurately identifying and applying incoming payments to outstanding Accounts Receivable invoices. You will be instrumental in investigating and resolving any payment discrepancies, including unapplied cash, unidentified receipts, and short/overpayments.

This analyst role requires close collaboration with Spanish-speaking customers, Collections, AR, Sales, and other internal departments to ensure efficient and precise cash posting. Additionally, you will be involved in performing reconciliations, supporting month-end closing procedures, maintaining meticulous records and reporting, and actively contributing to process enhancements and root-cause analysis for payment issues.

Manage all aspects of customer payment processing for your assigned LAD countries. Accurately identify customer receipts and apply them to the correct AR invoices, ensuring timely and precise cash posting. Maintain comprehensive and accurate records of customer payments and all supporting documentation.

Proactively research and resolve payment exceptions, including unapplied cash, unidentified receipts, short payments, and overpayments. Investigate payment discrepancies, determine the appropriate course of action, and liaise with stakeholders to secure missing remittance information.

Foster strong working relationships with customers and the Collections team to facilitate accurate payment allocation. Partner with Accounts Receivable, Sales, and other internal teams to address and resolve any account-related issues. Leverage your Spanish language skills to effectively support LAD customer payment operations.

Conduct regular customer account and payment reconciliations, investigating and coordinating the resolution of any discrepancies. Provide essential support for month-end close activities and maintain accurate operational records and reporting.

Identify recurring challenges within the cash application process. Contribute to the root-cause analysis of payment discrepancies and propose actionable solutions. Drive improvements in cash application accuracy and operational efficiency.

Essential for this role is Spanish-language proficiency suitable for professional and customer interactions. Demonstrated hands-on experience in cash application and customer payment processing is required. You must possess the ability to accurately identify and apply customer payments to AR invoices. Previous experience or proven capability in payment and account reconciliation is necessary. A strong ability to investigate and resolve issues such as unapplied cash, unidentified receipts, short payments, overpayments, and other payment discrepancies is critical. Effective collaboration skills with customers, Collections, AR, Sales, and other internal stakeholders are essential. Proficiency in maintaining accurate records and generating reports is a must. Experience supporting month-end activities is required. A keen attention to detail and robust problem-solving capabilities are fundamental to success in this position.