Join our team as a Technical Solutions Consultant and become the primary technical point of contact for our major advertising clients and product partners. You will spearhead cross-functional efforts across Engineering, Sales, and Product Management to leverage cutting-edge technologies for our external partners.

This role involves overseeing the entire technical execution and business operations of Google's online advertising platforms and product partnerships, from initial concept design and testing to data analysis and ongoing support. You'll be instrumental in balancing client needs with technical feasibility, developing innovative solutions, and serving as a trusted advisor.

At Google, we build products that positively impact the world. Our gTech teams are dedicated to bringing these innovations to life, providing global customer support rooted in technical expertise and a deep understanding of client needs. Whether crafting bespoke solutions or developing scalable tools, our goal is to empower clients to maximize the potential of Google's offerings.

You will drive outstanding customer experiences across the entire client journey, adeptly troubleshooting and resolving issues for Google's advertisers, sales teams, agencies, and partners.

Key responsibilities include: - Mastering AI-powered Ads products and platforms. - Diagnosing and resolving complex technical product issues, applying deep product knowledge to escalations and strategic projects. - Developing and implementing tools for enhanced diagnostics, data fixes, and debugging, collaborating with Product Engineering teams as needed. - Contributing to product improvement by channeling partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions.

The ideal candidate will possess: - A Bachelor's degree or equivalent practical experience. - A minimum of 3 years of experience in troubleshooting technical issues for internal or external partners/customers. - Demonstrated experience in system design or the ability to read code (e.g., Java, C++, Python).

Preferred qualifications include experience in technical product/cloud support, quality engineering, or SRE roles. Familiarity with technical troubleshooting or customer support within a tech organization, coupled with the ability to translate technical concepts to diverse audiences, is highly valued. Experience in business analysis, including analytics and dashboard development, along with knowledge of Google Ads or other online advertising solutions and the broader media/tech landscape, will set you apart. A customer-first, empathetic mindset and strong problem-solving skills are essential for developing strategic, customer-centric solutions.