Empower businesses through digital transformation with AI Business Solutions. We are seeking a skilled AI Business Solution Engineer specializing in Customer Engagement/Experience and Customer Service to drive revenue and enhance customer satisfaction. This role offers significant career growth, business acumen development, and opportunities to master deal structuring.

As a pre-sales consultant, you will be a vital member of the sales team, collaborating with specialists, partners, and engineering. Your focus will be on advancing sales pipelines by qualifying deals, strategizing, and inspiring key decision-makers. You will architect and deliver industry-aligned solutions, engaging partners and engineering teams to ensure successful outcomes.

Develop trusted advisor relationships with clients by sharing technical expertise, industry knowledge, and best practices. Microsoft's mission is to empower every person and organization globally. We foster a culture of growth, innovation, and inclusion, built on values of respect, integrity, and accountability.

Drive qualified pipeline revenue by showcasing solution capabilities, addressing technical requirements, and securing customer design endorsements. Engage with account teams for envisioning sessions and business value assessments.

Proactively deliver compelling, customer-centric demonstrations, building connections with key stakeholders. Address solution architecture challenges and handle competitive objections. Assist in formalizing customer proposals and collaborate with partners and customer success units on deployment plans and KPIs.

Lead discovery sessions to define customer challenges and win themes. Scale customer engagements by providing technical expertise during presales, building credibility, and driving technical wins for Dynamics 365 and adjacent technologies. Stay current with CRM industry trends to deliver innovative solutions and speak at industry events.

Leverage partner ecosystems by acting as a liaison and facilitating partner resources. Support partner technical capacity by identifying skill gaps and providing feedback.

Develop competitive intelligence and deliver insights to product and engineering teams. Contribute to account-level strategies with technical and partner input. Shape win and customer success plans, tailoring Microsoft messaging based on customer feedback and market context.

Design and deliver impactful presentations, demos, and proof-of-concepts for Dynamics 365 and Power Platform solutions. Develop and demonstrate CRM propositions, showcasing expertise in Dynamics 365 and associated AI Copilots. Respond to RFPs, provide technical support, and conduct training sessions.