Empower organizations to revolutionize their operations through the strategic implementation of artificial intelligence. This role focuses on guiding clients through the dynamic digital landscape, enabling them to unlock new avenues for growth, enhance operational efficiency, and deliver outstanding experiences for both employees and customers. By integrating cutting-edge AI capabilities across various platforms and applications, we facilitate the creation of seamless, innovative, and secure solutions designed for sustained success in the AI-driven era.

As a Solution Engineer within the AI Business Solutions – Copilot team, you will spearhead technical initiatives aimed at driving AI transformation for enterprise clients. Your core objective is to secure technical adoption and accelerate the integration of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related offerings. This will be achieved through compelling demonstrations, strategic envisioning sessions, and the design of scalable architectures. You will serve as a key advisor, guiding clients through secure, compliant, and value-oriented implementations that align with their overarching enterprise strategies.

This position is instrumental in shaping the future of work, empowering clients to fully leverage the potential of AI-enhanced productivity. Collaboration with sales, customer success, engineering, and partner teams is crucial to overcome technical challenges, cultivate new opportunities, and ensure smooth transitions for deployment and ongoing adoption. Success in this role will be gauged by technical wins, client adoption rates, partner engagement, and contributions to a high-performing, continuous learning team environment.

Lead AI transformation initiatives, including engaging demos and pilot programs, to secure technical wins and foster customer commitment to Copilot/Agents. This includes developing documented adoption plans and ensuring a seamless handover to Customer Success or partners for user onboarding.

Support AI Workforce SSP hunting efforts by engaging with customer contacts, conducting lead qualification, and identifying partner co-sell opportunities.

Provide technical assistance for ME3, ME5, and ME7, and Agent 365 upsell opportunities, particularly those focused on Teams Phone, and facilitate partner involvement for co-sell.

Generate new pipeline and achieve competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3, and Frontline Worker solutions. Deliver impactful AI-powered demos and 'Art of the Possible' sessions, resolve technical blockers, and emphasize Microsoft's unique value proposition to secure deals and protect existing customer bases.

Develop scalable, secure, and modular architectures that align with customer enterprise strategies and technical roadmaps, integrating security principles at all levels.

Maintain operational excellence by ensuring 100% deal hygiene, capturing technical close and consumption plans in MSX for every opportunity, partnering with a designated partner for every qualified deal, and promptly escalating unresolved technical blockers.

Continuously enhance expertise to meet role requirements, including achieving L200 consultative and L400 technical depth certifications. Contribute to team development by sharing at least one deal win/loss insight per quarter and actively participating in regular coaching sessions.

A Bachelor's degree in Computer Science, Engineering, Information Technology, or a closely related field, or equivalent practical experience, is required. Candidates should possess 8-10 years of experience in pre-sales, solution engineering, technical consulting, or other customer-facing technical roles.

A robust understanding of Microsoft Copilot technologies, Generative AI, and AI-driven productivity solutions is essential.

Technical expertise includes knowledge of Microsoft 365 Copilot, Copilot Studio, Microsoft Power Platform, and Azure AI services. Familiarity with Microsoft 365 workloads such as Microsoft Teams, SharePoint, Outlook, Word, Excel, and PowerPoint is also necessary. A foundational to advanced grasp of cloud architecture, identity management, security, and compliance concepts is expected. The ability to construct compelling demos, proofs-of-concept, and customer solution architectures is critical.

Candidates should demonstrate strong customer and business acumen, including experience conducting customer discovery sessions and identifying key business challenges. The capacity to translate complex business requirements into practical AI-powered solutions is vital. Excellent presentation, storytelling, and executive communication skills are a must, along with proven experience leading technical demonstrations and workshops.

Preferred experience includes work with AI, machine learning, prompt engineering, or conversational agents. Knowledge of enterprise productivity, business process automation, and digital transformation initiatives is beneficial. Relevant Microsoft certifications, such as Azure AI, Power Platform, or Microsoft 365 certifications, are highly regarded.