Join Optum, a global leader in healthcare technology, and contribute to improving health outcomes for millions. Our mission-driven culture fosters inclusion, collaboration, and continuous growth. As a Software Engineer specializing in ServiceNow, you will play a pivotal role in optimizing our healthcare systems.

This is an opportunity to leverage cutting-edge technology to connect people with the care and resources they need. Become part of a team that is dedicated to advancing health optimization on a global scale, making a tangible impact on communities worldwide. Embrace a culture of Caring, Connecting, and Growing together.

Plan, execute, and manage technical tasks for ServiceNow platform configuration, administration, and implementation. Configure and support key ServiceNow modules including ITSM, SPM, Service Catalog, and Asset Management, with basic CMDB oversight.

Develop, test, and troubleshoot REST API integrations between ServiceNow and external systems. Collaborate closely with clients and end-users to gather requirements and deliver solutions within service level agreements. Effectively communicate technical solutions, risks, and project status to stakeholders at all levels.

Translate complex business needs into scalable, maintainable ServiceNow solutions, prioritizing best practices over customization. Maintain rigorous testing protocols for platform upgrades and ensure application and integration integrity post-update. Document system designs, configurations, and operational procedures thoroughly.

Identify and implement automation opportunities using ServiceNow scripting and REST APIs, with potential application of AI/ML knowledge. Cultivate strong client relationships through proactive communication, accountability, and ownership. Manage and prioritize multiple client requests concurrently, ensuring timely delivery.

This role requires at least 3 years of IT experience with a strong foundation in ServiceNow ITSM applications, encompassing Incident, Problem, Change Management, and Service Catalog. Proven experience in developing, administering, configuring, and customizing ServiceNow modules is essential.

Familiarity with Asset Management (ITAM), including asset lifecycle and CMDB alignment, is beneficial. Experience with ServiceNow integrations via REST APIs, including error handling and troubleshooting, is expected. Working knowledge of both standalone and multi-domain ServiceNow instances is advantageous.

Proficiency in supporting end-user requests and troubleshooting platform issues is required. Experience with data analysis, report development, and dashboard creation is desirable. Expertise in Service Catalog administration, Flow Designer, and Change Management processes is necessary.

Solid understanding of CMDB principles, CI classes, and relationships is important. Familiarity with Strategic Portfolio Management (SPM) modules is a plus. Strong ServiceNow scripting skills in JavaScript, including Business Rules, Client Scripts, and Script Includes, are crucial. Experience with Agile/Scrum methodologies and excellent communication, client-facing, and relationship-building skills are vital for success in this role.