Join Amazon Customer Service and contribute to transforming the associate experience through innovative products and AI systems. This role is pivotal in redefining how we onboard, train, and empower our customer service associates, especially as AI automates routine tasks, allowing humans to tackle more complex issues.

We are seeking a talented Software Engineer to develop the Associate Context & Insights platform. This platform will create a dynamic representation of associates by leveraging signals across their lifecycle, making this valuable context reusable across all Customer Service products.

This is a unique opportunity to establish a new product space from the ground up, defining the architecture and owning the entire system lifecycle from design to deployment. You will collaborate with a high-performing engineering team on this groundbreaking initiative.

Define the long-term architectural vision for the Associate Context & Insights platform. Establish and champion engineering excellence standards within the team. Drive incremental delivery of the minimum viable product. Influence senior leadership to secure investments that boost associate capabilities, enhance customer outcomes, and improve operational efficiency. Foster close partnerships with Engineering, Applied Science, and Business Intelligence teams to continuously evolve the product.

Possess at least 3 years of professional software development experience, excluding internships. Demonstrate 2+ years of experience in designing or architecting new and existing systems, including patterns, reliability, and scaling. Proficiency in programming with at least one modern language such as Java, C++, or C#, incorporating object-oriented design principles. Proven experience in building and successfully delivering complex software systems to customers. Familiarity with the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations is highly desirable.