Join a global organization dedicated to improving health outcomes through technology. At Optum, you'll be part of a team that connects people with the care, resources, and pharmacy benefits they need to thrive. Embrace a culture of inclusion, collaborate with talented peers, and access comprehensive benefits and career development opportunities. Contribute to advancing health optimization on a global scale.

Spearhead the design, development, and deployment of voice bot solutions tailored to business needs. This role involves creating end-to-end solutions, documenting backend integrations and business logic, and collaborating with engineering and business teams.

Key duties include translating business requirements into scalable technical designs, leading all phases of the software development lifecycle, and building/deploying voice bots using platforms like Google Dialogflow or Amazon Lex. You will also act as a subject-matter expert for voice bot development and leverage CI/CD pipelines and Infrastructure-as-Code tools for streamlined workflows.

We are looking for proven experience in cloud-based voice bot platforms and Contact Center technologies. Essential hands-on expertise includes Google Cloud Platform (GCP) and Amazon Web Services (AWS). Familiarity with CI/CD tools and source code repositories like GitHub is required.

Strong communication skills are vital for effective collaboration across technical and non-technical teams. This unique opportunity allows you to lead cutting-edge bot development initiatives within a forward-thinking environment. Occasional off-hours support for production deployments may be required, but regular on-call duties are not anticipated.