Join NTT DATA as a Software Development Specialist in Bangalore, India. We are seeking a passionate professional to provide essential production support, maintenance, and operational oversight for critical Cardiology applications.

This role is vital for ensuring the seamless functioning of our cardiac service application portfolio, including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions. You will be instrumental in maintaining system availability, resolving incidents promptly, and upholding stringent service level agreements (SLAs).

The ideal candidate brings robust application support expertise, a solid understanding of healthcare systems, and the capability to manage both daily operations and project-related tasks effectively.

Provide comprehensive Level 2 production support for Cardiology applications, ensuring their continuous availability. Monitor interface and error logs, alongside daily system health checks, to proactively maintain application uptime. Effectively troubleshoot and resolve complex issues related to applications, interfaces, and server environments. Actively participate in incident, problem, and change management processes, adhering strictly to defined SLAs. Perform essential server maintenance, including updates, patching, and application upgrades. Be prepared to support overnight, after-hours, weekend, and on-call production activities as required. Develop and maintain detailed support documentation, runbooks, and valuable knowledge articles for the team. Coordinate maintenance activities and manage change notification and approval processes efficiently. Create and implement automation solutions for system monitoring, server health checks, and routine operational tasks. Independently manage smaller projects and enhancement initiatives. Contribute to training, mentoring, and knowledge transfer for new team members and client staff.

Proven experience supporting healthcare or Cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems is essential. Demonstrated strong production support and incident management capabilities are required. Solid understanding of application monitoring, interface support, and effective troubleshooting techniques is necessary. Experience with server maintenance, patching, upgrades, and system health checks is expected. Familiarity with SLA management, change management, and problem management processes is a must. Experience with scripting, automation, or process improvement initiatives is highly preferred. Excellent analytical, troubleshooting, and communication skills are critical for success. Ability to work autonomously and manage rotational, after-hours, and weekend coverage is required.