NTT DATA is seeking a skilled Software Development Senior Analyst to join our innovative team in Noida, India. This role is crucial for ensuring the smooth operation and support of our applications.

We are an inclusive, adaptable, and forward-thinking organization committed to helping clients accelerate success and positively impact society through responsible innovation. As a global leader in AI and digital infrastructure, we provide unmatched capabilities in enterprise-scale AI, cloud, security, and application services.

Key responsibilities include providing application and production support, managing IT operations, and performing incident triage. You will be responsible for monitoring scheduled tasks, handling failures, and conducting basic application and database troubleshooting.

This role also involves log analysis, executing SOPs/runbook-based recovery, and utilizing ITSM tools like ServiceNow. Experience with SLA management, escalations, communication, and shift handoffs is essential. You'll also monitor database health, validate backups, and perform failover checks.

We require candidates with experience in application/production support or IT operations, including monitoring, alert handling, and incident management. Proficiency in troubleshooting application and database connectivity issues, log analysis, and SOP/runbook execution is necessary.

Familiarity with ServiceNow or similar ITSM platforms, along with experience in SLA management, escalations, and communication, is expected. Database health monitoring (SQL, MySQL, Oracle), including job monitoring and backup validation, is a core part of this role. Secondary skills in Tableau and Power BI are beneficial.