Join Amazon Customer Service (CS) as a Software Development Engineer III, focusing on enhancing the Associate Experience. This role is pivotal in shaping customer interactions through innovative self-serve technologies and direct engagement with our Associates. We aim to deliver exceptional, empathetic, and efficient issue resolution while championing defect elimination and advocating for our customers.

As a leader on the Associate Experience team, you will architect and deliver comprehensive customer engagement services on a global scale. You will define technical strategy, drive cross-functional alignment, and own systems that define the ultimate customer service experience. Elevate engineering best practices, mentor team members, and tackle complex, ambiguous technical challenges with a focus on scalable, highly available, and reliable software.

Our agile approach utilizes Scrum, test-driven development, and continuous deployment. We seek results-oriented, data-driven individuals passionate about creating cutting-edge customer experiences through technology.

- Lead the design, architecture, and delivery of scalable software services and tools to solve complex business and operational challenges. - Own the technical roadmap for critical systems, driving performance, reliability, and maintainability. - Make high-judgment technical decisions with minimal guidance, influencing team-wide standards. - Proactively identify and mitigate technical risks, driving resolution. - Lead design reviews and ensure technical alignment across teams. - Define and manage trade-offs between time, quality, and resources for high-quality delivery. - Define and track key metrics for system performance optimization. - Drive engineering process improvements and operational excellence. - Mentor and develop engineers through technical guidance and fostering a learning culture. - Author clear technical documentation for system ownership and knowledge sharing.

- 5+ years of professional software development experience (non-internship). - 5+ years of programming experience in at least one software language. - 5+ years of experience leading the design or architecture of new and existing systems. - Proven experience as a mentor, tech lead, or engineering team leader. - Experience with full software development life cycle, including coding standards, code reviews, source control, build processes, testing, and operations. - A Bachelor's degree in Computer Science or a related field is preferred.