Join our team as a Software Development Engineer II and revolutionize the employee support experience at Amazon. You will be instrumental in creating seamless, one-click solutions for employees managing significant life events. This role demands innovation to anticipate and meet employee needs, delivering intuitive experiences that simplify issue resolution with minimal effort.

We are building a platform that enables employees to manage their professional and personal lives effortlessly, allowing them to focus on innovation. This involves developing new functionalities, enhancing existing services, and orchestrating resolutions across various teams. Your contributions will shape shared services using robust building blocks, enabling other teams to integrate and deliver a comprehensive employee experience.

You will also drive the long-term architectural strategy, making critical trade-off decisions that balance future vision with immediate impact for our customers. As a mentor, you will foster engineering excellence and leadership principles, championing diversity, equity, and inclusion within a safe environment that encourages experimentation and continuous learning.

- Drive and execute the technology vision for employee support experiences, focusing on 1-click solutions for life events. - Innovate to anticipate and understand employee needs, creating simple and low-effort support experiences. - Build new capabilities, extend existing services, and orchestrate resolutions across multiple organizations. - Develop shared services using core building blocks for seamless integration by other teams. - Define and drive the three-year architectural plan, balancing long-term vision with immediate customer impact. - Mentor peers on engineering excellence and leadership principles. - Champion diversity, equity, and inclusion, fostering an environment for experimentation and learning.

- Possess a minimum of 3 years of professional software development experience, excluding internships. - Have at least 2 years of experience in designing or architecting new and existing systems, including familiarity with design patterns, reliability, and scaling. - Bring 3+ years of experience within the Video Games Industry, supporting title development, release, or live operations. - Demonstrate proficiency in programming with at least one software programming language. - Hold a Bachelor's degree in Computer Science or a related field, or possess equivalent practical experience.