Join the CS ARIA team as a Software Development Engineer and drive real-time customer issue resolution across various channels like Homepage, Chat, and Voice. This role is instrumental in building robust automation and self-service capabilities, empowering customers and improving support efficiency.

You will own features from conception to deployment, ensuring they are well-designed, scalable, and performant. Your contributions will directly impact customer satisfaction and operational excellence within Amazon's Customer Service.

This is an opportunity to work on impactful projects, shape technical direction, and contribute to a culture of innovation and continuous improvement. We are looking for engineers who are passionate about solving complex problems and delivering high-quality software solutions.

Take ownership of features throughout their entire lifecycle, from initial design and implementation to testing, deployment, ongoing operations, and comprehensive documentation.

Develop software solutions that are not only functional but also well-architected, extensible, performant, and secure, prioritizing long-term maintainability over quick fixes.

Collaborate closely with product managers, CS operations, and other partner teams to define requirements, align on dependencies, and ensure successful feature integration.

Monitor key launch metrics, such as automation rates and customer contact redirection, and leverage this data to drive iterative improvements and enhance service offerings.

Contribute to the team's technical growth by mentoring junior engineers, conducting thorough code reviews, and helping to define the team's overall technical strategy.

Possess at least 2 years of professional software development experience, excluding internships, alongside a minimum of 2 years in designing or architecting new and existing systems, focusing on reliability and scalability.

Demonstrate proficiency in at least one programming language and experience with the full software development lifecycle, including coding standards, code reviews, source control, build processes, testing, and operations.

A Bachelor's degree in Computer Science or a related field is preferred, though equivalent practical experience will be considered. We seek individuals with a strong foundation in software engineering principles and a passion for building robust, user-centric solutions.