NTT DATA is seeking a motivated Software Development Analyst to join our dynamic team in Noida, Uttar Pradesh. We are looking for individuals who are innovative, passionate, and eager to grow within a forward-thinking organization.

This role is crucial for maintaining and supporting our IT operations, ensuring seamless application performance and efficient incident management. Join a company that values adaptability and growth.

NTT DATA is a global leader in IT services and digital transformation, committed to accelerating client success and making a positive societal impact. We are at the forefront of AI and digital infrastructure, offering unparalleled expertise in enterprise-scale AI, cloud, security, and application services.

This position involves providing essential application and production support, focusing on IT operations. Key responsibilities include monitoring systems, performing first-line incident triage, and analyzing logs to ensure service health.

Tasks also encompass executing SOPs/runbooks for recovery, handling incidents and service requests, and escalating issues as needed. A core part of the role includes monitoring database health, reviewing alert logs, and validating backups and failover procedures.

Experience with ITSM tools like ServiceNow is essential for effective incident and service request management. Strong documentation and communication skills are vital for seamless handoffs and incident resolution.

Candidates must possess application/production-support or IT-operations experience, with a strong understanding of monitoring, alerts, and incident triage. Familiarity with log analysis, SOP/runbook-based recovery, and basic Linux/Unix and database connectivity is required.

Proficiency in incident/service-request handling and escalation, along with experience in ServiceNow or equivalent ITSM platforms, is necessary. Excellent incident documentation, communication, and handoff capabilities are crucial for success in this role.

Experience with database health monitoring (SQL, MySQL, Oracle), alert log review, job monitoring, backup validation, and failover checks is a must.