Join NTT DATA as a Software Development Analyst in Noida, India. We are looking for innovative individuals to contribute to our dynamic and forward-thinking organization. This role is key to supporting our clients' digital transformation journeys.

As part of our commitment to client success and societal impact, NTT DATA is a global leader in business and technology services. We leverage unmatched capabilities in AI, cloud, security, and application services to accelerate client outcomes. Become a part of a team that is shaping the future of digital infrastructure.

Provide application and production support, managing IT operations with a focus on monitoring and alert handling. Perform initial technical triage, log analysis, and application health checks. Resolve incidents using established SOPs and runbooks. Monitor databases, batch jobs, and APIs, ensuring service health and adherence to SLAs. Document incidents thoroughly and ensure smooth shift handoffs.

Coordinate effectively with L2/L3 support, infrastructure, and platform teams. Utilize ITSM tools like ServiceNow, Jira, or Remedy for incident management. Gain exposure to cloud concepts and Google Cloud Platform (GCP), contributing to database and job monitoring tasks.

We require experience in application/production support or IT operations, including monitoring, alert handling, and technical triage. Candidates should be proficient in log analysis, incident resolution via SOPs, and possess a basic understanding of APIs, databases, and batch jobs. Familiarity with ITSM tools such as ServiceNow, Jira, or Remedy is essential.

Demonstrated ability to coordinate with cross-functional teams (L2/L3, infrastructure, platform) is crucial. Basic knowledge of cloud concepts and GCP is expected. Experience with database health monitoring, job monitoring, and backup validation is beneficial. Strong documentation and shift-handoff skills are also necessary for this role.