NTT DATA is seeking a proactive Software Development Advisor to join our dynamic team in Bangalore. This role is integral to maintaining and supporting critical production applications for a major automotive client, ensuring seamless operations and continuous improvement.

As a key member of our team, you will leverage your technical expertise to provide high-level support, troubleshoot complex issues, and contribute to the enhancement of application performance. If you are an innovative and passionate individual looking to grow with a leading technology services company, we encourage you to apply.

Provide 2nd and 3rd level support for critical automotive production applications.

Maintain, control, and support applications on production lines, performing technical support and maintenance activities.

Manage daily tasks including working with client processes (incident, request, problem, change management), communicating with users and clients, and participating in daily team meetings.

Perform problem analysis, root cause analysis, and source code analysis.

Create bug fixes, releases, and upgrades for applications, with occasional configuration and optimization of applications and infrastructure.

Monitor and respond to open tickets, troubleshoot and escalate alerts, and prioritize service requests and incidents.

Identify opportunities for process improvement and contribute to departmental initiatives, while improving and documenting technical processes around application support using Confluence.

Hands-on experience in applications production support or application development is essential.

Possess detailed knowledge of multiple systems and an in-depth understanding of their functionality for effective troubleshooting.

Proficiency in primary skills including COBOL/JCL, DB2, SQL, and IBM WebSphere MQ is required.

Experience with IMS DB is considered a valuable secondary skill.

Strong understanding of mainframe technologies is crucial, along with the ability to clarify technical queries for the team.

Familiarity with client processes such as incident, request, problem, and change management is necessary.

Excellent communication skills are vital, as you will act as a Single Point of Contact for the team and engage in reporting and presenting to clients.

Ability to read, write, and speak German is optional but beneficial. Occasional late-night, weekend, and on-call support may be required in rotation.