Shape vendor sales performance as a Vendor Performance Manager (VPM) within Google Customer Solutions (GCS). This frontline role focuses on influencing and holding vendor management teams accountable for exceptional sales results and quality. You will be instrumental in driving site-program success through targeted support and strategic insights.

The Global Business Organization (GBO) fuels Google's entire ecosystem of products and services, empowering customers and partners to achieve growth. GBO encompasses Ads sales teams, business development, customer service, and specialized programs designed for impactful engagement with Google's most significant clients and partners.

This position is tailored for the AUNZ market and involves working non-standard hours.

Develop quarterly strategies collaboratively with vendor leaders, meticulously tracking weekly sales performance metrics. Present critical market performance insights to Google sales leadership through comprehensive weekly updates and monthly reviews.

Uphold vendor service quality by rigorously adhering to contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct regular call audits, calibration sessions, and quality reviews to ensure excellence.

Cultivate influential, trusted partnerships with vendor sales management, setting clear expectations for program-specific agreement terms while offering robust support, best practices, and valuable guidance.

Deliver essential on-the-ground feedback and support to successfully implement vendor operations improvement initiatives spearheaded by central Google teams.

Identify and execute cross-GCS collaborations to facilitate seamless customer outreach, graduations, and broader program enhancements.

A Bachelor's degree or equivalent practical experience is required.

Seven years of experience in operations or business management, coupled with strong vendor management expertise.

Seven years of experience leveraging analytics or project management tools to resolve complex business challenges.