Join Google Customer Solutions (GCS) as a Vendor Performance Manager (VPM) and be at the forefront of vendor sales management. You will be the primary point of contact for your vendor management team, driving sales performance and quality while ensuring program success through dedicated support.

Your role will involve in-depth analysis of vendor performance, presenting actionable insights to Google sales leadership, and contributing to initiatives that enhance GCS vendor operations. You will also be instrumental in sharing best practices across global vendor management and Google teams.

This position is aligned with the AUNZ market and may involve working non-standard hours. The Global Business Organization (GBO) is key to Google's ecosystem, supporting customers and partners through Ads, business development, customer service, and strategic programs.

- Develop quarterly strategies in partnership with vendor leaders and monitor weekly sales metrics, sharing key market insights with Google sales leadership through regular updates and reviews. - Uphold vendor service quality against contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) via regular call audits, calibration sessions, and quality assessments. - Cultivate strong, trusting relationships with vendor sales management, setting clear expectations for program adherence while providing necessary support, best practices, and guidance. - Offer crucial on-the-ground feedback and support to implement operational improvement initiatives led by central Google teams. - Identify and execute cross-GCS collaborations to facilitate seamless customer outreach, onboarding, and growth.

A Bachelor's degree or equivalent practical experience is required. You should possess 7 years of experience in operations or business management, including vendor management.

Furthermore, a minimum of 7 years of experience applying analytical skills or project management tools to solve business challenges is essential for this role.

Preferred qualifications include Project Management certifications like PMP or Six Sigma. Experience in managing digital advertising, optimizing Google Ads campaigns, and familiarity with the GCS Incentive system are highly valued. Prior experience in early customer lifecycle stages, such as onboarding and acquisition, along with a strong understanding of sales best practices and techniques, is also beneficial. Excellent skills in analyzing sales performance, managing sales activities and metrics, diagnosing issues, and translating insights into actionable recommendations are expected.