Join our team as a Shift Coordinator, a vital semi-technical role in Network and Infrastructure Operations. You will be the operational leader during your assigned shift, ensuring seamless coordination and management of network and infrastructure operations.

This position requires a solid understanding of enterprise infrastructure and networking concepts, enabling you to effectively oversee incidents, technical discussions, and troubleshooting progress. Your expertise will be crucial in maintaining operational discipline and ensuring business continuity for our regional operations.

Your key responsibilities will include leading and coordinating shift activities, managing ticket queues for incidents, service requests, and tasks, and ensuring timely assignment and progression. You will also be responsible for incident and escalation management, coordinating P1/P2 incidents, and supporting major incident bridge calls.

Further, you will prepare and distribute daily and weekly operational reports, track operational trends, and contribute to service review information. Coordinating planned maintenance and change activities, ensuring adherence to pre-checks and post-checks, and managing shift handovers with clear documentation and ownership transfer will also be part of your duties.

We are looking for candidates with experience in Network Operations, Infrastructure Operations, NOC, or Service Operations. A good understanding of enterprise network and infrastructure technologies, along with experience in a 24x7 support environment, is essential.

Familiarity with incident, problem, change, and major incident management processes, along with working knowledge of ITIL-based practices, is required. Strong coordination, follow-up, organizational, and communication skills are crucial. The ability to manage multiple priorities, remain composed under pressure, and effectively collaborate with various teams and stakeholders is key to success in this role.