Seeking a highly organized Shift Coordinator to serve as the operational lead for regional Network and Infrastructure operations during your assigned shift. This semi-technical role demands a strong understanding of infrastructure concepts and the ability to manage incidents, coordinate teams, and ensure operational continuity.

You will be the primary point of contact for ticket queue management, communication, escalations, and reporting, ensuring smooth operations in a 24x7 environment. The ideal candidate is adept at managing multiple priorities and maintaining composure during critical events.

As Shift Coordinator, you will lead and coordinate shift activities across Network Operations, Service Desk, and other infrastructure teams. Responsibilities include monitoring and assigning tickets to maintain balanced workloads, ensuring critical tickets receive immediate attention, and managing ticket aging and SLA timelines.

You will also coordinate P1/P2 incidents, engage appropriate technical teams, and track troubleshooting progress. Prepare and distribute daily/weekly operational reports, highlighting key performance indicators and areas for management attention. Coordinate planned maintenance and change activities, ensuring adherence to established procedures.

A solid background in Network Operations, Infrastructure Operations, or a similar support environment is essential. You should possess a good understanding of enterprise network and infrastructure technologies, along with experience in 24x7 operations.

Key requirements include proficiency in ITSM tools, ticket management, SLA tracking, and ITIL-based service management practices. Strong coordination, follow-up, and organizational skills are vital, as is the ability to manage multiple priorities and communicate effectively with diverse stakeholders. A Bachelor's degree in a related field is preferred.