Join NTT DATA as a Shift Coordinator - Delivery Senior Specialist (G9) and lead regional operations during your assigned shift. This semi-technical role focuses on ensuring seamless Network and Infrastructure operations. You'll be the primary coordination point, managing incidents, service requests, changes, and escalations, while possessing enough technical understanding to guide engineering teams and communicate effectively with stakeholders. This is an excellent opportunity to grow with a forward-thinking organization committed to innovation and client success.

As a Shift Coordinator, you will lead and coordinate assigned regional shifts, ensuring effective management of ticket queues, communication, and escalation processes. Responsibilities include coordinating with Network Operations engineers, SMEs, Service Desk, and vendors, monitoring operational workload, and ensuring adherence to processes. You will manage incident and escalation coordination, track troubleshooting activities, and support Major Incident Management. Additionally, you'll prepare daily/weekly operational reports, monitor various operational activities, and ensure smooth shift handovers with clear documentation and ownership transfer.

We are seeking candidates with experience in Network or Infrastructure Operations, NOC, or Service Operations. A good understanding of enterprise network and infrastructure technologies, and experience in a 24x7 support environment is essential. Proficiency in ticket queue management, SLA tracking, operational reporting, and familiarity with Incident, Problem, and Change Management processes are required. Working knowledge of ITIL-based service management and ITSM/ticketing/monitoring tools is necessary. Strong coordination, communication, and organizational skills, along with the ability to manage multiple priorities and remain composed under pressure, are key. A Bachelor's degree in Engineering, Computer Science, or equivalent experience is preferred, as are ITIL Foundation certification and networking certifications like CCNA.