NTT DATA is seeking a highly skilled and certified ServiceNow Technical Lead to spearhead complex platform implementations and deliver innovative solutions. This role is crucial for driving digital transformation, requiring a blend of deep technical expertise, strategic vision, and a commitment to excellence within the ServiceNow ecosystem. Join a forward-thinking organization that values innovation and growth.

Lead the design and successful delivery of scalable Customer Service Management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices. Provide hands-on expertise across key CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Develop and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs. Apply a strong understanding of ITSM processes mapped to ITIL standards, ensuring seamless data flow and interoperability across diverse systems.

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required. Candidates should possess 2-3 years of experience with ServiceNow, including at least 1 year specifically in CSM. A proven track record of successful enterprise-level ServiceNow implementations is essential. CIS – CSM certification is a mandatory requirement. Proficiency in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, Agile methodologies, and DevOps practices is expected, alongside excellent communication and stakeholder management skills.