Join NTT DATA as a ServiceNow Technical Consultant specializing in Platform Administration. This role is perfect for a highly certified and experienced professional passionate about driving digital transformation through the ServiceNow platform.

We are seeking an innovative individual to join our adaptable and forward-thinking organization. If you aim to grow with us and contribute to impactful projects, we encourage you to apply.

This position offers an exciting opportunity to lead complex ServiceNow implementations and deliver cutting-edge solutions. You will leverage deep technical expertise and strategic thinking to achieve client success.

As a ServiceNow Technical Consultant, you will lead the design and delivery of scalable Customer Service Management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices.

Provide hands-on expertise across critical CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding, while demonstrating a strong understanding of CSM data models, case lifecycles, and customer workflows.

Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server. You will also apply working knowledge of ITSM processes like Incident, Problem, Change, and Service Catalog, mapped to ITIL standards.

We require a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, complemented by 2-3 years of ServiceNow experience and at least 1 year specifically in CSM.

A proven track record of successful ServiceNow implementations in enterprise environments is essential, along with CIS – CSM certification.

Proficiency in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, Agile methodologies, and DevOps practices is expected, alongside excellent communication and stakeholder management skills. The ability to work independently and manage multiple priorities in a fast-paced setting is key.