Join NTT DATA, a global leader in business and technology services, and contribute to transformative digital initiatives. We are seeking a highly skilled and certified ServiceNow Technical Consultant, specializing in Platform Administration and Customer Service Management (CSM), to drive complex implementations.

This role is perfect for an individual passionate about leveraging the ServiceNow platform to achieve digital transformation and enhance client success. If you thrive in an inclusive, adaptable, and forward-thinking organization, this is your opportunity to grow with us.

Lead the design and delivery of robust, scalable ServiceNow CSM solutions, ensuring alignment with enterprise architecture and industry best practices.

Provide hands-on expertise across critical CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding. You will leverage strong knowledge of CSM data models, case lifecycles, and customer workflows.

Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server. Ensure seamless data flow across interconnected systems and apply working knowledge of ITSM processes mapped to ITIL standards.

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required.

Possess 2-3 years of overall ServiceNow experience, with at least 1 year specifically focused on ServiceNow CSM. A proven track record of successful enterprise-level ServiceNow implementations is essential.

Must hold CIS – CSM certification. Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio is necessary, along with experience in Agile methodologies and DevOps practices. Excellent communication and stakeholder management skills are key.