Join NTT DATA and contribute to an inclusive, adaptable, and forward-thinking organization dedicated to driving digital transformation. We are seeking a Senior ServiceNow Technical Consultant with extensive experience in Event Management to lead and deliver complex solutions.

This role offers the chance to work with a passionate team of ServiceNow experts and lead high-impact digital transformation projects. We provide competitive compensation, benefits, and continuous learning support to help you grow your career.

Lead the design and implementation of scalable ServiceNow Customer Service Management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices.

Provide hands-on expertise across core CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.

Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Servers.

Apply a strong understanding of ITSM processes like Incident, Problem, Change, and Service Catalog, mapped to ITIL standards.

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required.

Possess 8+ years of overall ServiceNow experience, with a minimum of 4 years focused on CSM.

Demonstrate a proven track record of successful enterprise-level ServiceNow implementations, ideally with 2+ years in a senior capacity.

Required certifications include CIS – CSM. Proficiency in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, Agile methodologies, and DevOps practices is essential.