Join NTT DATA, a global leader in business and technology services, and contribute to exciting digital transformation projects. We are seeking a highly skilled ServiceNow Technical Consultant specializing in CMDB administration. This role offers the opportunity to work with a passionate team, lead impactful initiatives, and benefit from competitive compensation and continuous learning support.

As a senior consultant, you will play a pivotal role in delivering complex ServiceNow solutions. Your expertise will be crucial in designing and implementing scalable customer service management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices. This is a chance to make a significant impact in a forward-thinking organization.

Lead the design and delivery of scalable Customer Service Management (CSM) solutions, ensuring adherence to enterprise architecture and best practices.

Provide expert hands-on support across various CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.

Leverage deep knowledge of CSM data models, case lifecycles, and customer workflows to optimize platform performance.

Architect and manage robust real-time integrations with CRM, finance systems, and other third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server.

Ensure seamless data flow and interoperability across diverse platforms, including CRM, ERP, financial systems, and external applications.

Apply practical knowledge of ITSM processes like Incident, Problem, Change, and Service Catalog, aligned with ITIL standards.

A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is required.

Possess a minimum of 8 years of experience with ServiceNow, including at least 4 years focused on CSM implementation and administration.

Demonstrate a strong track record of successful ServiceNow implementations within enterprise environments, with a minimum of 2 years in this capacity.

Must hold the CIS – CSM certification.

Proficiency in ServiceNow architecture, data models, JavaScript, GlideScript, Flow Designer, and ServiceNow Studio is essential.

Experience with Agile methodologies and DevOps practices is expected.

Exceptional communication, presentation, and stakeholder management skills are critical. The ability to work autonomously and manage multiple priorities in a fast-paced setting is key.