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We are seeking a dynamic ServiceNow Platform Engineer to be instrumental in designing, developing, implementing, and maintaining our ServiceNow platform. The ideal candidate possesses deep expertise in ServiceNow administration, configuration, development, integrations, and governance, ensuring robust, secure, and high-performing solutions that align with business objectives.

Oversee ServiceNow platform administration across development, test, and production environments, ensuring stability, performance, availability, and security. Configure and support core platform modules including ITSM, HRSD, ITOM, SPM, Employee Center, custom applications, and domain separation. Proactively monitor system health and address platform issues. Develop and configure workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, and UI actions. Build and maintain Script Includes, REST/SOAP integrations, and custom applications, incorporating ServiceNow AI solutions and adhering to best practices with minimal customization. Implement integrations with enterprise systems using REST APIs, Integration Hub, MID Servers, and Import Sets. Troubleshoot integration failures, optimize data synchronization, and collaborate with vendors and internal teams. Ensure adherence to role-based access controls (RBAC), ACLs, and security best practices, supporting platform governance and compliance requirements. Identify opportunities for automation, enhanced user experience, and operational efficiency. Evaluate and recommend adoption strategies for new ServiceNow features, participating in platform upgrade planning and remediation.

A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required.

Demonstrate at least 5 years of practical experience with the ServiceNow platform.

Possess a solid understanding of ITIL processes and IT Service Management concepts.

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Certified Implementation Specialist certifications are advantageous. Experience in large enterprise or global settings is preferred.