Join EY as a Manager for our EY-ServiceNow team, specializing in Moveworks AI. This role offers a unique opportunity to leverage the ServiceNow platform to solve complex client challenges and drive innovation. You will collaborate with a high-caliber team to develop groundbreaking products that address client needs, contributing to EY's mission of building a better working world.

This position is ideal for an experienced Lead Architect with a strong background in ServiceNow implementations and Moveworks AI. You will be instrumental in the growth of the EY GDS ServiceNow practice. Your primary focus will be on designing and owning the employee "AI front door" experience, with Moveworks serving as the central conversational interface for ServiceNow processes. This includes ensuring that natural language requests from platforms like Teams, Slack, and the Employee Centre are accurately translated into governed ServiceNow workflows.

Key responsibilities include architecting end-to-end AI agents that integrate Moveworks Reasoning Engine with ServiceNow workflows, approvals, and policies. You will define the balance between AI-driven autonomous resolution and human agent handoffs, and design reusable agent patterns, particularly for HR use cases.

Furthermore, you will perform system configurations and customizations within ServiceNow, create workflows, and manage integrations and process automation using tools like Orchestration and Web Services. Data loading, manipulation, and maintenance between ServiceNow and other systems will be part of your duties. You will gather business specifications, translate them into technical requirements, and develop functional and technical documentation. Collaborating with business liaisons, you will generate dashboards, home pages, performance analytics data collectors, and reports.

Your role will involve analyzing user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations. You will also oversee architectural reviews, quality assessments, and technical documentation, alongside conducting system and integration testing with both sample and live data.

Successful candidates will possess a deep understanding of the Moveworks AI Assistant and Enterprise Search capabilities. Essential experience includes designing conversational flows that effectively replace traditional portals and forms, as well as hands-on experience with Moveworks-ServiceNow integration architecture.

Proficiency in authentication protocols such as IAM, Active Directory, LDAP, or SiteMinder federation/Azure is required. Experience integrating with internal and external applications and systems is crucial. You should be skilled in JavaScript, HTML, Angular JS, and adhere to good web design practices.

Implementation experience across ServiceNow modules like ITSM, HRSD, Service Portal, Agentic AI, or Gen AI is mandatory. Familiarity with disciplined Agile Delivery software release build/deploy processes is also expected. A college degree in a related technology field or equivalent work experience, with approximately 10 years in a development role demonstrating progression in complex responsibilities, is required. A mandatory ServiceNow CSA certification and a favourable CIS-HRSD certification are also necessary.