NTT DATA is seeking a highly certified and experienced Senior ServiceNow Technical Consultant to spearhead complex implementations and deliver innovative solutions on the ServiceNow platform. This role is crucial for driving digital transformation and requires deep technical acumen and strategic foresight. Join a forward-thinking organization passionate about growth and innovation.

Lead the design and delivery of scalable Customer Service Management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices. Provide hands-on expertise across CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Develop strong knowledge of CSM data models, case lifecycles, and customer workflows. Architect and manage real-time integrations with CRM, finance systems, and third-party platforms, demonstrating proficiency in APIs and IntegrationHub. Ensure seamless data flow and interoperability across integrated platforms. Apply working knowledge of ITSM processes mapped to ITIL standards.

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required. Candidates should possess 3-4 years of ServiceNow experience, with at least 2 years focused on CSM. A proven track record of successful enterprise-level ServiceNow implementations is essential. CIS – CSM certification is mandatory. Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio is expected, along with experience in Agile methodologies and DevOps practices. Excellent communication, presentation, and stakeholder management skills are vital for success in this role.