Capgemini is seeking an experienced ESM Consultant specializing in ServiceNow to drive service integration and management processes. This role demands a subject matter expert in one or more lifecycle stages or processes, with deep knowledge of governance, industry standards, and regulatory compliance. As an expert, you will mentor delivery teams, manage customer relationships, and contribute to sales efforts by assisting with solutions and pre-qualification. This position oversees multiple delivery areas.

Capgemini, an AI-powered global leader, transforms businesses through technology and innovation. With a legacy of nearly 60 years, we employ 420,000 professionals across 50+ countries. We provide comprehensive services leveraging our expertise in strategy, technology, design, engineering, and operations to deliver tangible business value. Our 2024 global revenues reached €22.1 billion.

Focus on the complete lifecycle of Service Integration and Service Management processes within ServiceNow.

Act as a recognized subject matter expert, demonstrating proficiency in specific lifecycle stages or processes.

Possess expertise in related domains like governance, industry standards, and regulatory compliance.

Mentor and develop strong delivery teams, fostering a collaborative and high-performing environment.

Manage and nurture customer relationships, ensuring satisfaction and strategic alignment.

Support sales initiatives by contributing to solution design and pre-qualification activities.

Oversee and manage multiple delivery areas, ensuring successful project outcomes.

Proven experience as an ESM Consultant with a strong focus on ServiceNow.

Recognized subject matter expertise in Service Integration and Service Management lifecycle stages and processes.

Demonstrated knowledge of governance frameworks, industry standards, and regulatory compliance.

Experience in mentoring teams and building strong delivery capabilities.

Excellent customer relationship management skills.

Ability to assist in sales efforts, including solutioning and pre-qualification.

Experience in overseeing multiple delivery areas.

This is a permanent role within Capgemini's Cloud Infrastructure Management community.