NTT DATA seeks a highly skilled and certified Senior ServiceNow Technical Consultant to spearhead complex implementations. This role is ideal for a candidate with deep technical acumen, strategic vision, and a drive for digital transformation utilizing the ServiceNow platform. The position is based in Delhi, India, with a hybrid work arrangement.

Join a dynamic team and contribute to impactful digital transformation projects. NTT DATA offers competitive compensation, comprehensive benefits, and continuous support for professional development and certifications.

Lead the design and deployment of scalable Customer Service Management (CSM) solutions that adhere to enterprise architecture and industry best practices.

Provide expert hands-on support across key CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.

Develop robust integrations with CRM, finance systems, and third-party applications using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring seamless data flow across platforms.

Apply practical knowledge of IT Service Management (ITSM) processes, such as Incident, Problem, Change, and Service Catalog, aligned with ITIL standards.

Possess a Bachelor's or Master's degree in Computer Science, Information Technology, or a related discipline.

Have 3-4 years of experience with ServiceNow, including at least 2 years focused on CSM.

Demonstrate a proven history of successful ServiceNow implementations within enterprise settings, with a minimum of 1 year in this capacity.

Must hold CIS – CSM certification. Strong proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio is essential. Experience with Agile methodologies and DevOps is also required.