Join NTT DATA, a global leader in business and technology services, and drive digital transformation as a Senior ServiceNow Technical Consultant. This role is ideal for a highly certified and experienced professional passionate about delivering innovative ServiceNow solutions and shaping the future of digital services.

We are looking for an expert to lead complex ServiceNow implementations, leveraging deep technical knowledge and strategic vision to optimize client operations. As part of an inclusive and forward-thinking organization, you will contribute to impactful projects that accelerate client success and positively influence society.

Lead the design and successful delivery of scalable Customer Service Management (CSM) solutions, ensuring alignment with enterprise architecture and industry best practices.

Provide hands-on expertise across key CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding, while demonstrating a strong grasp of CSM data models, case lifecycles, and customer workflows.

Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs, IntegrationHub, and MID Server. Ensure seamless data flow and interoperability across diverse systems, including CRM, ERP, and financial platforms.

Apply working knowledge of IT Service Management (ITSM) processes such as Incident, Problem, Change, and Service Catalog, mapped to ITIL standards, to enhance service delivery.

A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is required.

Possess a minimum of 4 years of experience with the ServiceNow platform and at least 5 years of specialized experience in CSM. A proven track record of successful enterprise-level ServiceNow implementations, with 2+ years in this capacity, is essential.

Essential skills include a strong understanding of ServiceNow architecture and data models, proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio. Experience with Agile methodologies and DevOps practices is also crucial.

This role demands excellent communication, presentation, and stakeholder management abilities, along with the capacity to manage multiple priorities independently in a dynamic environment. A CIS – CSM certification is mandatory.