Join NTT DATA, a global leader in IT services, and contribute to transformative digital projects. We are seeking a Senior ServiceNow Technical Consultant with deep expertise in Event Management to drive complex implementations. This role offers an exceptional opportunity to shape digital solutions within a forward-thinking organization, working with innovative technologies and a passionate team.

Lead the design and delivery of scalable ServiceNow CSM solutions, adhering to enterprise architecture and best practices.

Provide hands-on expertise across key CSM modules, including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.

Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using REST/SOAP APIs and IntegrationHub.

Apply working knowledge of ITSM processes, such as Incident, Problem, Change, and Service Catalog, aligned with ITIL standards.

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required.

Minimum of 8 years of experience with the ServiceNow platform and at least 4 years specifically in CSM implementation is necessary.

Proven success in delivering enterprise-level ServiceNow implementations is essential, with a minimum of 2 years of focused project experience.

CIS – CSM certification is a mandatory requirement for this role.