Join NTT DATA as a ServiceNow Business Analyst, a pivotal role focused on optimizing client ServiceNow implementations. This position combines senior-level business process consulting with in-depth business analysis, guiding clients from initial discovery through successful delivery. You will act as a key advisor, ensuring process alignment and effective stakeholder engagement to maximize the value of ServiceNow solutions.

This role is ideal for professionals seeking to leverage their expertise in a dynamic consulting environment, working with top-tier clients and cutting-edge technologies to drive significant business transformation. We foster a collaborative and growth-oriented culture, offering opportunities for advancement and a meaningful impact on client organizations.

Drive functional discovery sessions and process workshops to design tailored business process solutions for clients. Advise clients on best practices for various ServiceNow modules including ITSM, ITOM, HRSD, and CSM. Develop comprehensive process workflows, workshop presentations, and training materials. Collaborate with IT leaders and process owners to enhance organizational readiness and ensure solution adoption.

Capture detailed business requirements, user stories, and business cases that align with ServiceNow capabilities. Create and maintain end-to-end process flows and gap analyses to inform solution design. Execute test plans, facilitate User Acceptance Testing (UAT), and provide support for go-live activities. Lead client training sessions and develop user-friendly job aids to facilitate platform adoption.

A minimum of 4 years of experience in ServiceNow consulting, with practical expertise across multiple modules. At least 4 years of experience in business analysis, including proficiency in requirements gathering, process mapping, and stakeholder engagement. Demonstrated ability to lead client workshops and translate complex business needs into effective, actionable solutions. Strong understanding of Agile methodologies and prior experience supporting Scrum teams is essential.

ServiceNow certifications are highly valued: Junior candidates should possess CSA and at least one CIS (any). Intermediate candidates require CSA and at least one CIS (any). Senior candidates need CSA, at least one CIS (Any), and CTA. Exceptional communication, facilitation, and documentation skills are required.