Join NTT DATA as a ServiceNow Business Analyst and Senior ServiceNow Business Process Consultant. This hybrid role offers a unique opportunity to blend strategic process optimization with in-depth business analysis, guiding clients through their ServiceNow journeys. You will act as a trusted advisor, ensuring client implementations are aligned with best practices and business objectives.

Lead client discovery sessions and process workshops to define tailored business solutions. Provide expert advice on ServiceNow module best practices (ITSM, ITOM, HRSD, CSM). Develop comprehensive process workflows, presentations, and training materials. Capture and document detailed business requirements, user stories, and business cases. Conduct gap analyses, prepare test plans, and facilitate User Acceptance Testing (UAT). Deliver engaging client training sessions and create user-friendly job aids to promote platform adoption. Serve as a key liaison for the delivery team, facilitating stakeholder demos and driving process efficiency improvements.

A minimum of 5 years of experience in ServiceNow consulting, with hands-on expertise across multiple modules, is essential. You will also need 5+ years of experience in business analysis, including robust skills in requirements gathering, process mapping, and stakeholder engagement. Proven ability to lead client workshops and translate complex business needs into actionable solutions is required. A strong understanding of Agile methodologies and experience supporting Scrum teams is also necessary. Required ServiceNow certifications include CSA and at least one CIS certification for junior and intermediate levels, with CSA, at least one CIS, and CTA for senior positions. Excellent communication, facilitation, and documentation skills are paramount.