NTT DATA seeks a dynamic Senior ServiceNow Business Process Consultant with robust Business Analyst skills for a remote position in Bangalore. This role is crucial for guiding clients in optimizing their ServiceNow platforms through strategic process enhancement and detailed analysis. You will act as a key advisor, ensuring client solutions align with their business objectives and ServiceNow's full potential.

This is an opportunity to lead client engagements from inception to completion, fostering strong partnerships and driving successful outcomes. You'll be instrumental in helping organizations leverage ServiceNow for improved efficiency and operational excellence. The ideal candidate thrives in a collaborative environment and is passionate about delivering innovative solutions.

Lead comprehensive functional discovery and process workshops to tailor ServiceNow solutions to client needs. Provide expert guidance on best practices across various ServiceNow modules including ITSM, ITOM, HRSD, and CSM. Develop impactful collateral such as process workflows, presentations, and training materials to facilitate adoption and understanding. Collaborate closely with IT leaders and process owners to ensure seamless organizational readiness and effective solution implementation.

Gather and meticulously document business requirements, user stories, and business cases, ensuring alignment with ServiceNow capabilities. Create detailed end-to-end process flows and gap analyses to inform solution design. Develop and execute thorough test plans, facilitate User Acceptance Testing (UAT), and provide essential support during go-live phases. Conduct engaging client training sessions and produce user-friendly job aids to enhance platform utilization.

A minimum of 7 years of experience in ServiceNow consulting, with demonstrated hands-on expertise across multiple modules, is essential. Additionally, 5 years of experience in business analysis, encompassing requirements gathering, process mapping, and effective stakeholder engagement, is required. You must possess a proven ability to lead client workshops and translate complex business needs into clear, actionable solutions.

A solid understanding of Agile methodologies and practical experience supporting Scrum teams are also key qualifications. Required ServiceNow certifications include Junior: CSA and at least 1 CIS-(any); Intermediate: CSA, at least 1 CIS-(any); Senior: CSA, at least 1 CIS-(Any), and CTA. Exceptional communication, facilitation, and documentation skills are paramount for success in this role.