NTT DATA seeks a dynamic ServiceNow Business Analyst with strong business process consulting skills to optimize client ServiceNow implementations. This role involves acting as a trusted advisor, guiding clients from discovery through successful delivery by aligning processes and gathering detailed requirements. Ideal candidates are adept at both strategic analysis and hands-on business analysis, driving client success.

Join a forward-thinking organization committed to innovation and growth. NTT DATA offers a collaborative, fast-paced environment with opportunities to work with cutting-edge solutions and make a significant impact on business transformations. We are a global leader in business and technology services, dedicated to accelerating client success and positively influencing society.

Lead functional discovery sessions and process workshops to define tailored business process solutions for clients. Advise on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, and CSM modules. Develop engaging collateral, including process workflows, presentations, and training materials. Collaborate with IT leaders and process owners to ensure organizational readiness and successful solution adoption. Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. Create detailed process flows and gap analyses to support effective solution design. Prepare and execute test plans, facilitate UAT, and provide support for go-live activities. Conduct client training sessions and develop user-friendly job aids to enhance platform adoption. Serve as a key liaison for the delivery team throughout the project lifecycle. Facilitate stakeholder demos and offer solution-focused support to improve process efficiency. Work with project leadership to align business objectives with technical solutions.

A minimum of 5 years of experience in ServiceNow consulting, with practical expertise across various modules. Possess at least 5 years of experience in business analysis, encompassing requirements gathering, process mapping, and stakeholder engagement. Demonstrate a proven ability to lead client workshops and translate business needs into actionable solutions. Exhibit a strong understanding of Agile methodologies and prior experience supporting Scrum teams. Required ServiceNow certifications include CSA and at least 1 CIS (any) for Junior roles, CSA and at least 1 CIS (any) for Intermediate roles, and CSA, at least 1 CIS (any), and CTA for Senior roles. Possess excellent communication, facilitation, and documentation skills.