EY GDS seeks a dynamic Service Knowledge Management Team Lead to drive excellence in knowledge management operations. This role is integral to enhancing the technology support experience by fostering self-service, promoting knowledge sharing, and ensuring accessible, accurate information. You will lead a global team, collaborate with key stakeholders, and champion best practices in a fast-paced, evolving environment.

This position offers the opportunity to build a unique career within EY's global scale and inclusive culture. You'll contribute your distinct perspective to improving our services and fostering a better working world for everyone.

Lead and develop a global team of Knowledge Management professionals, providing daily guidance and fostering a high-performance culture.

Build strong relationships with stakeholders across Product, Service Management, and technology teams to influence knowledge ownership and adherence to processes.

Oversee the entire knowledge lifecycle, ensuring content accuracy, quality, and compliance with organizational standards.

Monitor performance metrics, identify improvement areas, and drive initiatives to enhance knowledge quality, findability, and user experience.

Act as a key escalation point for operational and stakeholder-related issues, ensuring seamless team functioning.

Proven experience leading or supervising teams in a global setting is essential.

Demonstrated ability to manage diverse stakeholders across multiple functions and seniority levels.

Substantial experience in Knowledge Management, Content Management, Service Management, or a closely related field.

Proficiency with ServiceNow, particularly its Knowledge Management application, is highly desirable.

Excellent written and verbal English communication skills, coupled with strong analytical and reporting capabilities.