Service Delivery - Senior Manager

EY

15–20 yrs Bengaluru Full Time Hybrid (office + remote)
EY logo
Posted : today
Actively hiring

Job description

EY is seeking a dynamic Senior Manager to lead service delivery within the EY-Assurance Team. This role involves guiding teams and ensuring the consistent, high-quality delivery of services for various areas, solutions, or sectors. The Innovation Manager will drive the implementation of digital solutions to enhance business efficiency and outcomes.

As part of a globally connected firm, you will contribute to building a better working world. EY offers a supportive environment with opportunities for professional growth, learning, and career advancement.

Responsibilities

Lead and manage teams, ensuring end-to-end project ownership and goal accomplishment. Oversee the implementation of digital solutions to improve business efficiency and drive innovation. Develop and maintain strong relationships with onshore stakeholders, managing expectations on service delivery. Build centralized data storage systems and develop data strategies. Identify and create new service offerings and solutions. Manage operational aspects including resource allocation, metrics, reporting, performance, and risk management. Coordinate projects and manage interdependencies within a program. Enhance the quality and scope of work by building strong local team and client relationships.

Qualifications

A Bachelor's or Master's degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field is required, coupled with substantial industry experience.

Possess 15-20 years of demonstrable operational and project/program management experience.

Key qualifications include: - Strategizing and outlining program goals and objectives. - Monitoring multiple projects throughout their lifecycle. - Managing daily project details and coordinating resources. - Communicating program progress to stakeholders. - Independently leading organization-wide technology initiatives, including delivery spanning: - Automation (RPA, SharePoint, React, .NET, Web Portals, Cloud) - Transformation (Business Process Reengineering, Optimization) - Data Visualization (Power BI, Spotfire) - Knowledge of financial accounting engagements across domains. - Ability to manage tight deadlines and multiple strategic initiatives. - Prior experience with agile methodologies. - Awareness of cloud technologies. - Assisting management in team development, coaching, and effective resource deployment. - Willingness to travel internationally for client engagements.

Good to have certifications include PMP or equivalent, Scrum Product Owner, or Scrum Master certifications.

Essential Skills

Project ManagementProgram ManagementService DeliveryAutomationRobotics Process AutomationSharePointReact.NETWeb Portal DevelopmentCloud ComputingBusiness Process ReengineeringBusiness Process OptimizationData VisualizationPower BISpotfireFinancial AccountingAgile MethodologiesCloud TechnologiesStakeholder ManagementData Storage SystemsData StrategyRisk ManagementPerformance ManagementMetrics & ReportingResource ManagementPresentation SkillsFacilitation SkillsPrioritizationOrganizationFlexibilitySelf-DisciplineProblem SolvingData AnalysisCommunication Skills

Good to Have

PMP CertificationScrum Product Owner CertificationScrum Master Certification

Highlights

  • Actively hiring

More Details

RoleService Delivery - Senior Manager
IndustryFinancial Services
DepartmentGeneral Management, Operations, Project Management
Employment TypeFull Time, Hybrid (office + remote)

About the Company

EY Global Delivery Services ( EY GDS) logo

EY Global Delivery Services ( EY GDS)

Financial Services

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