Capgemini is looking for a Director/Sr Director level executive to lead production systems and ensure application uptime. The ideal candidate will be an application expert capable of making critical decisions during crises. This role requires a strong leader with a vision and the ability to drive execution, delivering tangible business outcomes such as bookings, contribution margin, revenue, and market recognition.

The position demands significant autonomy, a proactive approach to driving change, and the capacity to navigate organizational complexity. It offers the opportunity to build a business from its current strong foundation to a potential billion-dollar scale.

This is a permanent, full-time role within the Delivery Excellence community at Capgemini, based in Bangalore.

Nurture client relationships throughout the project lifecycle, assisting with processes and promptly addressing needs. Manage client expectations and ensure timely delivery of requests. Oversee project delivery, ensuring adherence to scope and budget. Develop project scopes and objectives, ensuring stakeholder involvement and technical feasibility.

Ensure resource availability and allocation. Create detailed project plans for tracking progress. Employ verification techniques to manage changes in scope, schedule, and costs. Report progress and escalate issues to management as needed. Manage client and stakeholder relationships effectively. Perform risk management to mitigate project risks.

Establish and maintain third-party/vendor relationships. Create and maintain comprehensive project documentation. Drive application development teams of over 100 employees and manage revenue targets of approximately $8-10 million USD. Review project timelines, quality, and costs. Manage project financials and utilize KPIs for reporting.

Initiate continuous improvement efforts and recover troubled engagements, addressing client escalations and delivery quality issues. Periodic travel to onshore or other locations in India for customer and team meetings is expected.

Ideal candidates possess over 16 years of experience with a strong track record in delivery management, transformation, industrialization, or innovation. They should be motivated to deliver high-quality work and drive customer satisfaction by leveraging intellect, insight, and creativity in a collaborative environment.

Key qualifications include the ability to lead application development teams of 100+ employees and manage revenues of $8-10 million USD. Essential skills include EM2 certification, experience with complex, distributed delivery across multiple locations, and a strong technical background. Proficiency in UPM and USM or similar delivery processes is required.

Proven delivery management skills in cost, schedule, effort, and quality are essential. Experience managing large fixed-bid and Agile engagements is necessary. Candidates should have experience supporting sales, developing solutions, estimating, and creating proposals. Strong logical, lateral, and design thinking abilities, coupled with problem-solving skills for troubled projects/teams, are highly valued. Excellent verbal and written communication, effective stakeholder management, and strong customer relationship management skills are mandatory.