Seeking an experienced Service Delivery Manager to oversee AI Platforms. This role requires a strong understanding of IT service management principles and the ability to manage complex, multi-domain IT services. You will leverage your business acumen and analytical skills to drive service excellence and optimize customer outcomes.

Key responsibilities include transforming operational data and feedback into actionable insights, ensuring clear service narratives, and prioritizing improvements. Exceptional stakeholder engagement, negotiation, and executive communication are vital for success in this dynamic position.

Drive service improvement initiatives, ensuring measurable closure and tangible results.

Effectively manage multiple priorities with meticulous attention to detail, sound judgment, and a results-oriented mindset.

Navigate ambiguity, competing demands, and cross-functional dependencies with confidence.

Possess a working knowledge of AI/ML platforms and major cloud environments like Azure, AWS, or GCP.

Demonstrate a solid understanding of core IT service management processes including incident, problem, change, service level, continuity, capacity, supplier, and risk management.

Requires a robust foundation in service delivery and IT service management, including practical application of ITIL practices.

Possess deep knowledge of enterprise IT services, with the capability to manage intricate services across diverse technology domains, global locations, cultural nuances, and multiple supplier boundaries.

Demonstrate strong business and commercial awareness, adept at balancing service quality, risk mitigation, consumption efficiency, cost management, and achieving positive customer outcomes.