Join Capgemini Engineering, a global leader in engineering services, and contribute to innovative projects with a team of world-class engineers and scientists. We empower the most forward-thinking companies across diverse industries, from autonomous vehicles to advanced robotics. Discover a career rich with opportunities, where your contributions make a significant impact, and each day presents new challenges and learning experiences.

Take ownership of end-to-end service delivery, ensuring robust service stability, consistent availability, and strict adherence to Service Level Agreements (SLAs).

Proactively manage incidents, problems, and escalations to minimize disruptions and enhance operational resilience.

Serve as the primary point of contact for stakeholder communications, client escalations, and performance reviews.

Champion service governance, meticulously track Key Performance Indicators (KPIs), generate comprehensive reports, and drive ongoing improvement initiatives.

Coordinate effectively with cross-functional teams to guarantee operational readiness, optimize resource planning, and achieve delivery excellence.

Demonstrated expertise in IT Service Management frameworks like ITIL, including Incident, Problem, and Change Management.

Proven experience in Service Delivery and Governance, encompassing SLA management, KPI monitoring, and operational metrics.

Strong Stakeholder Management skills, with a focus on client communication, effective escalation handling, and driving customer satisfaction.

Proficiency in Operations and Support functions, including production support, service monitoring tools, ticketing systems, and root cause analysis.

Excellent Leadership and Analytics capabilities, with experience in team leadership, cross-functional coordination, and reporting.