Join Optum, a global leader in health services, and leverage technology to enhance millions of lives. We are seeking a driven Service Delivery Manager to lead and optimize our project operations.

At Optum, you'll be part of an inclusive culture with talented colleagues, comprehensive benefits, and opportunities for career advancement. Make a significant impact on community health and advance global health optimization with us.

Our mission is to empower healthier lives and improve the healthcare system for everyone. We are committed to equitable care and addressing health disparities.

As a Service Delivery Manager, you will oversee personnel, performance, and discipline for assigned projects.

Key responsibilities include providing functional expertise, managing internal and client relationships, and overseeing client communications. You will analyze reports, evaluate operational practices, and foster a positive and collaborative work environment.

Your role will involve directing staff, resolving issues, and contributing to senior management's strategic planning and operational modifications. You will also manage attrition, develop retention strategies, prepare business plans, and negotiate solutions to critical situations.

Regular performance feedback and coaching are essential. You must also adhere to all company policies and directives regarding work arrangements.

A graduate degree in any discipline is required, along with over 5 years in a people management role.

Candidates should possess at least 2 years of experience in a Supervisor capacity, managing a span of 60+ people with 2-3 Assistant Managers/Team Leaders reporting. A strong understanding of workforce models is necessary.

Experience leading OPEX initiatives for process streamlining, cost reduction, and service quality improvement is essential. Certification in Lean Six Sigma or similar methodologies is required, along with proven excellent interpersonal skills.

Preferred qualifications include CPC, 10+ years in healthcare operations, and demonstrated skills in planning, project management, operations re-engineering, and stakeholder engagement.