Join a global leader in engineering services, Capgemini Engineering, where you'll collaborate with innovative minds to empower the world's leading companies. We provide unique R&D and engineering services across diverse industries, from autonomous vehicles to robotics.

This is a career filled with growth opportunities, allowing you to make a significant impact where no two days are the same. We are seeking experienced professionals to drive our service delivery excellence.

Lead end-to-end service delivery for a team of approximately 45 members, ensuring stringent SLA compliance and proactively identifying and mitigating delivery risks.

Effectively manage escalations, governance, stakeholder communications, and drive swift issue resolution.

Champion process adherence, continuous improvement, automation, and innovation initiatives to enhance service quality.

Oversee service reporting, including MSR/RAG status, performance metrics, and ensure team alignment with organizational goals.

Proven experience in Service Delivery Management and Application Support/AMS leadership.

Strong command of SLA, KPI, Incident, Problem, and Risk Management methodologies.

Demonstrated expertise in Stakeholder Management, Governance, and Escalation Handling.

Proficiency in reporting tools and frameworks such as MSR, RAG Dashboards, and Service Metrics.

Skills in Continuous Improvement, Automation, Team Management, and driving Operational Excellence are essential.