Optum is a global leader in healthcare technology, dedicated to enhancing the lives of millions through improved health outcomes. Join a culture that values inclusion, offers comprehensive benefits, and provides significant career development opportunities. Advance health optimization worldwide and experience the power of Caring, Connecting, and Growing together.

This role is crucial in advancing health optimization on a global scale.

Lead end-to-end service delivery, encompassing quality, productivity, financials, workforce, and risk management. Develop and execute annual business plans, operating strategies, and budgets. Manage a large, multi-layered organization through various leadership levels. Ensure compliance with SLAs, KPIs, and quality standards. Drive readiness for critical periods like Open Enrollment. Oversee budgeting, forecasting, and cost optimization efforts. Build strong relationships with onshore leaders, clients, and cross-functional partners. Spearhead functional transformation initiatives, including automation and AI. Proactively identify and mitigate operational risks. Cultivate leadership capabilities through coaching and talent development.

Key duties include: - Translating enterprise priorities into actionable business plans. - Ensuring delivery against all performance metrics and commitments. - Driving strategic planning and critical business escalations. - Defining and sponsoring the functional transformation agenda. - Building leadership capability and fostering a culture of accountability.

A graduate with a minimum of 15 years of experience is required, including extensive leadership in complex operational functions. Demonstrated success in managing multi-level leadership structures is essential. Proven experience in budgeting, forecasting, capacity planning, productivity management, and cost optimization is necessary. Expertise in workforce strategy, organizational design, and leadership development is expected. A thorough understanding of healthcare operations, including Open Enrollment and benefit management, is crucial. Strong executive communication, business presentation, and stakeholder management skills are vital. Familiarity with operational excellence practices like Lean and Six Sigma is beneficial.

Additional qualifications include: - Ability to interpret complex business data for strategic decision-making. - Flexibility to work onsite, support business-aligned shifts, peak seasons, and holidays. - Excellent verbal and written communication, with creative and adaptive interpersonal skills. - Willingness to work under pressure and adhere to strict turn-around times, including evening/night shifts.